INVOICE Terms & Conditions – Updated 1st January 2023

Please note that this natural stone quotation is valid for the next 7 days only or as our current stocks last, unless stated otherwise. This is due to,

1.        The present volatility in international trading markets regarding rates of exchange.

2.        This unforeseen pressures and in turn cost increases that COVID-19 and BREXIT together, have put on the UK ports and shipping lines.

The quotation is priced on current prices which may fluctuate at any time. If progressing to order, all costs presented should be checked as accurate because they may have fluctuated up or down in price.

Standard Terms and Conditions

Pietre Naturali Ltd T/A Irish Stone, The Hillsborough Collection

General Conditions

The products which you are purchasing are 100% natural stone products. This means that no two pieces/items of stone will be the exactly the same. Each piece of stone and each pallet of stone WILL have slightly different shading, grain and features. Some pieces may include small veins, fissures or blooms, this is entirely natural. Before purchasing you should view the typical product in our show garden and be sure that you are comfortable with purchasing a 100% natural product. Products displayed in the show garden, our latest brochure and our website will still not be exactly the same as the product that you will purchase as they will be extracted from a different area of the quarry or strata of rock than the currently displayed stone. Before installing any stone it is preferable to select pieces from each crate and mix the pieces through other to ensure that any variation in colour (if any) is mixed and not as obvious when laid. It is also advisable to wet or clean all natural stone before laying as this will highlight any unacceptable colour variation or major blemishes in the stone. All our 100% natural stone products comply with all relevant sections of BS 7533 and BS EN 1341. This includes the dimensions tolerances for natural stone which are not as stringent as those for a manufactured product. Please note that 100% natural stone as a product of nature should not be confused with a machine produced product like concrete or porcelain. These manmade products should have 100% perfect patterns, colours and dimensions. If you require any further information or are uneasy with the natural variation possibilities of the products that you are about to purchase, please contact us before continuing with the order. It is the clients responsibility to ensure that they are satisfied with all pieces of stone after delivery and before laying as Irish Stone can not offer any replacements after the stone has been laid.

RETURNS AND REFUNDS:

Unused products that are in ‘new’ condition may be returned within 30 days of purchase and will be refunded with a credit note to the value of the purchase price or with a cash payment less the fixed £50 handling charge. No handling charge is deducted if a credit note is issued. If the products are more than 30 days old, or are not in ‘new’ condition, any refund is discretionary and the value of refund discretionary. Refunds beyond 30 days are only refunded with a credit note. Returned products will not be accepted after 45 days.